Frequently asked questions about LEAP
Got questions about Colorado's Low-income Energy Assistance Program?
LEAP is a federally funded program that helps eligible hard working Colorado families, seniors and individuals pay a portion of their winter home heating costs. Our goal is to help bring warmth, comfort and safety to your home and family by assisting with heating costs. Below, find answers to our most frequently asked questions regarding LEAP.
Q: Where do I send my completed application and paperwork?
A: LEAP is a mail-in program only, so you must submit your application (and all required paperwork) to your county location office. Please click here to find the address for the office location serving your county.
Q: How long does it take to process my application?
A: It is essential that you complete the entire application and answer all questions as well as attach all requested information. If you fail to do this, your application will be delayed because LEAP will have to send you a letter(s) to request this information which typically causes delays in case processing times. Most non-emergency applications are processed within 10-25 days.
Q: My heat is about to be shut off or I am running out of propane. Can LEAP help?
A: Yes, if you qualify for assistance, LEAP may be able to expedite your application in just 10 days. See our Heat Emergency page to learn more.
Q: Can I stop paying my heat bill while my application is being processed?
A: No, continue to pay your bills while waiting for a decision on your application. If your bills are overdue or you are in danger of running out of fuel, contact your heat or utility company to set up a payment agreement or budget billing, if available. Let them know you have applied for heating assistance.
Q: I need to purchase a portable heater. Can LEAP help me with that?
A: No, the LEAP program does not provide financial assistance for any type of temporary or portable heating source, such as electric heaters or portable heaters.
Q: How do I check on the status of my application?
A: Simply call 1-866-HEAT-HELP (1-866-432-8435) to check on the status of your application.
Q: How often can I receive heat assistance through LEAP?
A: You can receive heat assistance only once each season through LEAP. The season runs from November 1 to April 30. Please plan accordingly.
Q: How is the LEAP assistance amount calculated?
A: The energy assistance benefit varies depending on a variety of factors, including the primary heating costs of your home, the amount of the LEAP Program funding and applications received. LEAP pays the highest benefits to those with the highest primary heating fuel costs.
Q: Is the LEAP assistance amount sent directly to me?
A: In most cases, the payment is sent directly to your primary heating fuel company. You will receive a letter indicating your LEAP assistance amount and where your benefit is being sent.
Q: Do I qualify if my heat is included in my rent?
A: If heat is included in your rent and you do not live in subsidized housing, you may qualify for LEAP. Please be sure the proper documentation is included with your application.
Q: Can I apply for LEAP even if I participate in other government programs?
A: Yes, your participation in other programs, including Medicare, Supplemental Security Income (SSI), Colorado Works/TANF, food stamps, Old Age Pension (OAP), and Aid to Needy Disabled (AND)/Aid to the Blind (AB), will not be impacted in any way if you participate in LEAP.
Q: Can I apply for LEAP if I do not live in the home?
A: No, you must reside in the dwelling stated on your application.
Q: How do I report my household monthly gross income?
A: Attach copies of all pay stubs and proof of other income (seasonal, self-employed, public assistance, veteran’s benefits, etc.) received the month prior to the month you sign your application for all members of the applicant household.
Q: If I qualify for LEAP but still need assistance with my utilities, are there any other programs available to help my family?
A: Yes. Please call HEAT HELP (1-866-432-8435) and ask if there is other utility payment assistance available to you.
Q: If I do not qualify for LEAP, what should I do?
A: If you do not qualify for LEAP, help may still be available. Please call 1-866-HEAT- HELP (1-866-432-8435) for more information on ways to get help with your energy needs.
Q: Can I get assistance if my primary heating system is not working?
A: Yes. If you qualify for LEAP you may also qualify for our heating system repair/replacement program. Please call FOR MY HEAT (1-855-469-4328) for additional information.